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Cinderella has white, unprinted legs. She has a light blue torso printed with a swirling, silver pattern. Her arms have short, light blue sleeves, and are light nougat in colour. Her nougat head has large blue eyes with blue eye shadow, and a small mouth with pink lipstick. She has blonde hair held back with a light blue hairband.
Cinderella's mother passed away early in her life. Later, her father married Lady Tremaine, who became Cinderella's stepmother. After the death of Cinderella's father, Lady Tremaine forced Cinderella to serve the household as an ill-treated servant, which earned Lady Tremaine the distinction of being an "evil stepmother". Cinderella's stepsisters Anastasia and Drizella, and their pet cat Lucifer all treat her as the maid also. She is notable for being silenced repeatedly by Lady Tremaine, creating the assumption that Cinderella's job as scullery maid requires her to do chores without speaking out. Her only friends she have around the chateau are the mice (especially Jaq and Gus), the birds, Bruno the dog and Major the horse.
One day, when Cinderella receives an invitation to a royal ball at the King's castle, she delivers it to her stepmother, who tells her she can go, if she is finished with all her chores and is able to find something suitable to wear. After thanking her stepmother, she goes back to her room, where she shows the mice and birds a dress that had belonged to her late mother. She is about to get on to fixing the dress when she is unexpectedly called downstairs by her impatient, infuriated stepsisters, leaving the mice and the birds, feeling pity for her, up to themselves to help prepare a dress for Cinderella. Jaq and Gus must fetch supplies from old dresses that have belonged to Anastasia and Drizella, as well as the beads.
Later that night, Cinderella tells her stepmother that a carriage has arrived, which means that it is time to go to the ball. When Lady Tremaine notes that Cinderella has not yet dressed for the event, Cinderella replies that she is not going, to which Lady Tremaine points out that there are other times Cinderella will be able attend while smiling wickedly to her daughters about Cinderella not going. Cinderella walks back to her room and looks out the window toward the castle, wondering what a royal ball will look like. Just then, her bird and mice friends reveal a surprise: a dress for the ball that they have fixed for her. She thanks them for showing how much they care for her, changes into the dress, and rushes downstairs to join her stepfamily. However, when they see Cinderella, Lady Tremaine compliments her dress and points it out to her daughters, who then fly into a rage and furiously tear it apart, having realized that Cinderella has used their discarded materials for the dress.
Realizing that now she is unable to go to the ball, she bursts into tears and runs outside to the garden, with the mice, Bruno and Major following her in sadness. She throws herself onto a bench and begins sobbing at the apparent loss of her dreams. Shortly thereafter, the magical Fairy Godmother appears to comfort Cinderella. She insists that Cinderella attend the ball and demonstrates her magical abilities as she transforms a pumpkin into a coach, mice into horses, Major into a coachman, and Bruno into a footman before transforming Cinderella's ragged dress into a beautiful, sparkling ball gown, complete with glass slippers. The Fairy Godmother warns Cinderella that all her magic will be broken at the stroke of midnight. Cinderella thanks her, jumps into the coach and sets off for the ball, waving goodbye to the Fairy Godmother.
Cinderella arrives at the castle while the ball is still in procession. She walks upstairs to the castle's ballroom, where she attracts the attention of Prince Charming, who is enchanted by her sparkling appearance and walks over to her. He escourts her to the middle of the ballroom, and the two begin to waltz. The duo have dance the night together, during which they fall in love with each other and are about to kiss, but then the clock begins to strike midnight, prompting Cinderella, who has lost track of time and also does not realize at this point that she's been dancing with the Prince himself, to leave abruptly, realizing that the Fairy Godmother's magic is about to end. As she runs down the stairs, she inadvertently drops one of her two glass slippers; nevertheless, she jumps into the coach and leaves the castle. At the clock's twelfth strike, the spell breaks, reverting everything back to what it had been. After running behind the bushes to hide from from the palace guards (summoned by the Grand Duke) who gallop past the pumpkin (smashing it in the process), Cinderella, once again in her ravaged dress, expresses her sorriness to the mice, Major and Bruno for forgetting the time before going over her wonderful experience at the ball, including the best part—dancing with the Prince—that has filled her with indescribable feelings. Just as she accepts that it has all ended, Jaq and Gus point out a glass slipper, the only remaining object from the Fairy Godmother's magic, on her foot. Cinderella thanks her friends and her Fairy Godmother for everything as she takes off the slipper, which she keeps as something useful later on.
Meanwhile, at the castle, the King has ordered the Grand Duke to search all over the kingdom for whoever can fit the slipper, the only clue of the mysterious maiden. Back at Cinderella's chateau, Cinderella has resumed her mundane duties of a maid. As she walks upstairs, carrying breakfast for them, she overhears Lady Tremaine telling Anastasia and Drizella about the news of the Duke's search for the girl who has lost a slipper at the ball last night and whom the prince is madly in love with, causing Cinderella, who, upon realizing that handsome man she danced with was Prince Charming, becomes distracted and drops their breakfast in the process. As she cleans up the mess (ordered by Lady Tremaine), she overhears Lady Tremaine continuing to tell her daughters that the girl who can fit the slipper will be the prince's bride, making Cinderella smile dreamily, even when her stepsisters stack clothing in her arms, the sight of which makes the two suspicious of her peculiar facial expression. Upon hearing that the two have to get dressed in preparation for the Duke's arrival, Cinderella decides that she too must get ready. She puts down the clothing and heads upstairs to her room, singing and humming the tune she and the Prince had sung at the ball, unaware that her sly stepmother, from spying on her dance-like movements, has made the connection that Cinderella must have attended the ball and danced with the Prince. Jaq and Gus see Lady Tremaine heading upstairs to the tower and, sensing the danger, rush to Cinderella's room to warn her, but Cinderella is busy preparing herself to meet the Duke. By the time she sees them trying to warn her, she catches sight of Lady Tremaine at the door (through a mirror), it is too late, as the wicked stepmother has turned the key to lock and slammed the door shut, locking Cinderella in her room and leaving the situation up to Jaq and Gus to resolve.
A short time later, the Grand Duke arrives at the chateau. While Cinderella sobs in front of the locked door, believing that her dreams of being reunited with the Prince have been lost, Jaq and Gus steal the key to her room from Lady Tremaine. Cinderella hears Jaq and Gus panting up the stairs outside her room and looks through the keyhole to see that the two mice have finally made it to the top, filling her once again with relief and hope, but is again shocked when Lucifer traps Gus inside a bowl, along with the key. She orders Lucifer to let Gus go, but the stubborn cat refuses. When the mice and the birds' attempts to make Lucifer release Gus fail, Cinderella, quickly realizing that Bruno can be the one to get rid of Lucifer, tells the birds to fetch the dog. After Bruno scares the cat into jumping out of the window, Jaq and Gus wedge the key through an opening between the door and the floor, allowing Cinderella to finally exit her room and head downstairs. Just as the Duke is about to leave, Cinderella calls out to him, and he helps her onto a chair so that she can try on the slipper. He calls for his footman to deliver the slipper, but Lady Tremaine trips him with her cane, causing the slipper to fly and shatter into pieces in front of the Duke and Cinderella. As the Duke reacts in horror and terror about the King's reaction, Cinderella reveals that she has the other slipper, which she pulls out from her apron, horrifying her stepmother but filling the Duke with joy. He slides the slipper onto Cinderella's foot, and it fits perfectly. Cinderella, along with the mice, Bruno and Major, is then taken to the castle, where her dreams come true as she reunites with Prince Charming and becomes his bride and a princess. The King and the Grand Duke happily celebrate their marriage as the newlyweds head downstairs to a carriage that will take them on their honeymoon. As Cinderella walks down the stairs with the Prince, she drops her slipper once again, but the King assists her in putting it back on, to which Cinderella gives him a kiss on the head as a way of thanks. Cinderella and the Prince ride off in the carriage, and Cinderella waves goodbye to her mice friends, who wave back at her. As the carriage pulls away, Cinderella and the Prince share another kiss, with the final words in the book, below the illustration of the couple kissing, reading "and they lived happily ever after forever."
Jaq and Gus set off to make a new book to narrate what happens after the ending of the previous story, by stringing three segments of stories together, making three stories: "Aim to Please", "Tall Tail" and "An Uncommon Romance". In the first story, Cinderella and Prince Charming return home and soon a party begins. In "Tall Tail", she works on planning to build up a festival. The mouse named Jaq in the previous film has transformed into a human named Sir Hugh. In the third story, called "An Uncommon Romance", she helps her stepsister Anastasia reconcile with the baker. Towards the end of the film, she reads a book the mice have already made for her to them all.
Cinderella and Prince Charming are celebrating their anniversary when Fairy Godmother accidentally loses her wand to Anastasia. She immediately takes it to Lady Tremaine and Drizella who learn the power of the wand and how to wield it properly. The villains reverse time to before Cinderella tried on the slipper. By using magic, the slipper is able to fit Anastasia. Cinderella tries to convince Lady Tremaine that the slipper belongs to her by showing her the other. Instead, Lady Tremaine calls her night with Prince Charming nothing more than a dream and destroys the other slipper. Cinderella is left at the château while her stepmother, sister, and Lucifer, make way to the castle to meet her prince. Devastated and confused, Cinderella begins to attend to her normal duties but regains her confidence and decides to meet with the prince herself knowing he should recognize her when he sees her. Cinderella, Jaq, Gus and two bluebirds, sneak into the palace and begin their search. When she finally bumps into him however, he fails to recognize her. Heartbroken, Cinderella cries at the loss of her true love. Jaq and Gus arrive to expose Lady Tremaine's villainy. Upon finding out that Lady Tremaine used the wand to wipe Charming's memory of Cinderella and make him believe Anastasia was the one he danced with, Cinderella forgets her sorrows and jumps into action. At Lady Tremaine's room, Jaq and Gus sneak in to grab the wand. They are almost exposed by Lucifer until Cinderella enters disguised as a maid. Lady Tremaine discovers her anyway and a chase follows. Jaq and Gus hand the wand to Cinderella but before she could flip the spell, the guards arrest her. Lady Tremaine regains the wand and orders the guards to send Cinderella to the next ship leaving the kingdom to have her banished.
Jaq, Gus and the bluebirds meet up with Charming. He finds his memory again and begins to remember Cinderella. He rushes off on his horse to rescue her before the ship sets sail. He is too late, but manages to find himself on board. The couple reunite and heads back to the palace. There, the King orders the Grand Duke and the guards to search the castle for the stepfamily to have them arrested. As Cinderella is preparing for her wedding which is to occur that night, Lady Tremaine and Lucifer appear out of the shadows. Tremaine transforms Anastasia into a beautiful and exact copy of Cinderella and plans to have her marry Charming in her place. Tremaine then sends Cinderella, Jaq, and Gus to be killed by a human Lucifer. Still, Cinderella manages to escape her death and uses her time to make way to the castle. Charming and "Cinderella" are ready to marry but Anastasia refuses and reveals herself. Enraged, Lady Tremaine becomes mad with power as the guards prepare to arrest them. She turns them into animals and decides to turn Anastasia into a toad. Cinderella blocks her path making Tremaine much more comfortable with the process. Using his sword, Charming blocks the magic and repels it to Tremaine and Drizella. They are transformed into toads themselves and end up in the palace's basement. Cinderella and Charming marry again in the new timeline while Anastasia transforms into her ordinary self. The King welcomes Anastasia into the palace, putting aside the past. Together, Cinderella and Anastasia return the Fairy Godmother and the wedding continues.
- Cinderella's dress is very similar to Ariel's human appearance's dress.
- Cinderella has bleech blonde hair instead of the strawberry blonde hair she had in the film.